At Bizcap, we understand that brokers need more than just products; they need a partner who’s with them every step of the way. Bizcap’s dedicated Broker Support team offers personalised support, strategic advice and rapid approvals to help brokers overcome challenges, close deals faster and unlock new funding opportunities for their clients.

In a recent interview with Australian Broker, Senior Business Development Manager Nathan Evans and Partnerships Manager Madeleine De Guingand discuss how Bizcap provides full support to brokers.

Bizcap Support Team

In the fast paced world of finance, brokers are constantly on the go, juggling multiple clients and deals. Bizcap understands the challenges brokers face and has built our Broker Support team to provide unrivalled support. When a broker joins our network, they’re assigned both a Business Development Manager and a broker support representative.

De Guingand emphasises that these broker support representatives work hand-in-hand with the BDMs to ensure that brokers have access to all the resources they require and are available all day every day to answer any questions, whether they be about commission or strategic sales advice.

Bizcap’s goal, as Evans puts it, is not only to have a “happy customer” but also a “happy broker”. That dedication to excellent customer service and partnership relations is reflected in Bizcap’s recent win of the WeMoney award for Outstanding Customer Service.

Guiding Brokers

For many brokers, venturing into the small business lending space can feel intimidating. Bizcap works with a large number of mortgage brokers as well those with little or no experience in commercial lending, supporting them throughout the process.

How do we do this?

The first step is helping brokers understand the untapped potential of their existing client base. According to industry estimates, 40% of mortgage holders who use brokers are also small business owners. By tapping into this database, brokers can identify clients' SME cash flow needs and offer tailored lending solutions.

Bizcap also offers flexibility in how brokers can partner with us:. By referring clients to our internal team of Loan Specialists through our Tick ‘n’ Flick model, or handling the client conversations themselves through the Broker Managed option.

Education is another important aspect of Bizcap’s partner relations.  We provide training resources, marketing templates and host events, webinars and 1:1 sessions to ensure that brokers are well equipped to offer business loans to their self-employed clients, giving them the confidence to navigate the small business lending space.

Avoiding Common Pitfalls

Many brokers stick to familiar lenders, which can limit their opportunities, Evans points out, highlighting a common pitfall among brokers. He encourages brokers to explore the full potential of their lending panel.

“At Bizcap, we do deals from anywhere between $5,000 to $2 million,” Evans highlights. “We can turn things around within 3 to 4 hours and we’re also open to all industry types.”

By expanding their knowledge and leveraging Bizcap’s resources, brokers can significantly enhance their service offerings and grow their businesses, he adds. Education, support and a willingness to explore new opportunities are the keys to success in today’s competitive market.

Watch Evans and De Guingand’s full interview with Australian Broker to discover how Bizcap’s Broker Support team streamlines success for our partners.